These Terms & Conditions (“Terms”) apply to your purchase and use of the Latus Longevity Testing, biomarker assessments, and digital longevity health-journey services provided by Latus Bidco Limited (“Latus”, “we”, “us”, “our”).
By booking, purchasing, or participating in any Longevity service, you agree to these Terms.
- About Us
Latus Bidco Limited
Company No: 14752321
Registered Office: Hull Sport Centre, Chanterlands Avenue, Hull, HU5 4EF
Contact: support@latusgroup.co.uk
These Terms apply whether you access our services directly or through a partner.
- Description of Service
Our Longevity service may include:
- Biomarker blood testing
- Physiologist-led or clinician-led assessments
- Body composition analysis
- Longevity scoring & “Latus Age”
- Personalised longevity report
- Digital dashboards and health journeys
- Follow-up consultations (where included)
We do not provide medical diagnoses, urgent medical care, or treatment plans.
Our service is for wellness and informational purposes only.
If any biomarker result suggests a clinical risk, we may recommend contacting your GP or a healthcare professional.
- Eligibility
You must be:
- 18+ years old, and
- Capable of providing informed consent.
We may decline service if:
- Your health status makes testing unsafe
- You are pregnant or breastfeeding (some biomarkers may not be suitable)
- You have a medical condition requiring specialist handling
- You behave inappropriately at the testing site
- Booking, Cancellations & Changes
4.1 Booking Confirmation
Your appointment is confirmed only when:
- You receive a confirmation email.
4.2 Cancellation by You
You may cancel your appointment:
- More than 48 hours before the appointment: full rebooking available
- Less than 48 hours before: free rebooking at Latus discretion
You may reschedule once for free if more than 48 hours’ notice is given.
4.3 Did Not Attend (DNA) / Late Arrival
If you fail to attend or arrive more than 10 minutes late:
- The appointment is marked as a DNA
- No refund is provided
- Rebooking may require purchasing a new appointment at the discretion of Latus
4.4 Cancellation or Rescheduling by Latus
We may need to reschedule or cancel due to:
- Staff sickness
- Equipment failure
- Partner-site access issues
- Supply or laboratory issues
If we cancel, you will be offered:
- A new appointment
- Blood Sample Collection
5.1 What Happens if We Cannot Collect a Blood Sample
If our physiologist attempts but cannot obtain a sufficient sample:
- A second attempt may be made during the same appointment if safe
- If still unsuccessful, we will offer a free rebook
- If a second appointment also fails, you may receive:
- An alternative blood testing methodology, or
- Switch to a non-blood testing package (where available)
Some individuals naturally have difficult veins; we cannot guarantee successful collection.
5.2 What Happens if You Can’t Have Blood Taken on the Day
If you:
- Are severely dehydrated
- Feel faint or unwell
- Disclose a new medical risk
- Do not follow pre-test instructions
We may postpone the blood draw for safety reasons.
This will be treated as a reschedule, not a cancellation.
- Laboratory Testing, Rejections & Non-Testable Samples
Once collected, your blood sample is transported to an accredited laboratory.
Sometimes samples cannot be processed because:
- The sample clotted
- Insufficient volume
- Delayed courier transit
- Incorrect temperature on arrival
- Lab machine error
- Sample contamination
6.1 If the Lab Rejects the Sample
If the failure was not caused by you, we will:
- Provide one free repeat test, including a repeat appointment and new blood draw
6.2 If the Failure Happens Again
If a second attempt also fails (rare):
You may choose either:
- An alternative blood sample collection process, or
- A switch to a package that does not require blood analysis
6.3 If the Sample Cannot Be Tested Due to Customer Action
If the sample fails because you:
- Left the appointment early
- Did not provide sufficient information
- Violated pre-test instructions intentionally
- Interfered with the sample
We reserve the right to charge for a replacement test.
- Your Results & Reports
7.1 Delivery of Results
Reports are typically delivered within 3-5 working days, depending on the test panel.
Delays may occur due to:
- Lab capacity
- Biological interference
- Repeat testing requirements
- Bank holidays
We do not guarantee turnaround times.
7.2 Interpretation
You receive:
- A personalised longevity report
- Latus Age
- Scorecards and recommendations
- Risk indicators (non-diagnostic)
Insights are intended for well-being and general education.
They do not replace medical advice.
7.3 Sharing Results
We do not share your test results with partners or employers without your explicit consent.
You may request we share results with:
- Your GP
- A nominated clinician
- A family member
Only with your explicit consent.
- Safety & Medical Disclaimer
Our longevity testing:
- Does not diagnose conditions
- Does not provide treatment
- Does not replace your GP or specialist
- Is for adults with general health and screening interest
If we identify significant results (e.g., critical biomarker levels), we may attempt to contact you.
Ultimately, you are responsible for seeking medical advice where needed.
- User Responsibilities
You agree to:
- Provide accurate information
- Attend your appointment on time
- Follow pre-test instructions (e.g., fasting, hydration)
- Inform us of any relevant medical conditions
- Behave respectfully at partner locations
- Not misuse your portal access or health data
- Use of Digital Portal & Content
Your access may include:
- Digital dashboard
- Trend analysis
- Coaching content
- Health-journey recommendations
- App or online portal features
Access may be revoked if:
- Subscription ends
- Terms are breached
- Fraud or misuse occurs
- The service is discontinued
You must not copy, resell, or distribute protected content.
- Partner Locations (e.g. health clubs)
Where your appointment takes place at a partner site:
- You must follow on-site rules
- You may need club ID or check-in
- We may decline service if you behave inappropriately
- Access to club facilities outside your appointment is at the partner’s discretion
Partners cannot access your personal or biomarker data unless you explicitly request and consent to it.
- Payments & Refunds
- Payment is required upfront on booking unless included in a partner package e.g. the Latus Longevity service may be included as part of your work benefits package or a health club membership
- Refunds are only available if the Latus Longevity service is purchased as a stand-alone service. Where the Latus Longevity service is included as part of a wider package, any errors in service will be rectified with a replacement appointment or service.
- Under UK consumer law, digital services delivered immediately may not be refundable
If fraud or payment issues arise, we may suspend your account.
- Limitation of Liability
We are not liable for:
- Decisions you make based on your results
- Failure to follow pre-test or medical advice
- Delays caused by third parties (labs, partners, couriers)
We do not exclude liability for:
- Death or personal injury caused by our negligence
- Fraud or misrepresentation
- Any rights guaranteed by law
Maximum liability is limited to the amount you paid for the service.
- Privacy
Your personal and health data is handled according to our Latus Longevity Privacy Policy, available on our website.
By using the service, you will need to explicitly consent to Latus processing necessary data to deliver the longevity assessment, during the booking process.
- Changes to These Terms
We may update these Terms occasionally.
The most recent version will always apply.
- Contact Us
For questions about these Terms or your appointment:
support@latusgroup.co.uk
Latus Group, Hull Sport Centre, Chanterlands Avenue, Hull, HU5 4EF
